What are the things employers look for when hiring for retail?

Has anyone ever had experience hiring people for low skill jobs in the retail industry? I'm talking specifically about stores such as Walmart and Stop and Shop that sell consumer staples. The roles I am thinking about are things such as cashiering and stocking shelves, pretty much the typical part time roles that you see kids in high school and college take to make a little extra money during the school year or in the summer.

My question is what do employers look for in an applicant when they are filling these roles? I always found it odd that some of these places actually interview people and can be at times pretty selective, I've had friends throughout college who have tried applying for positions and at times were even hit with something like "cashiering experience required". I will admit I have not held a cashiering position before and I understand that there is a learning curve, but I always felt like it is something that we should be able to teach to just about anybody if they are willing to learn.

I suspect that these decisions are influenced by the high turnover rate that the industry experiences and I am sure that there are other reasons that I have not identified myself. I would appreciate it if somebody could provide some insight on this. Thanks!

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Best Answer

Retail is big deal. It is the last inch.

If you give an employee something to sell, and you give the employee both a salary and incentive, here is what happens.

If Employee A is lazy, he will only shoot for the salary. When a customer comes close, he does not go greet. If a customer asks a question, he points the customer's to another competitor's stall. If a customer leaves, he does not say "come again". In the end, he gets the paycheck. When you let him go, he collects his severence and leaves happily.

You don't want this person.

You want someone with minimal of aspiration, honesty, and hardworking.

Other points

Retail is big deal. It is the last inch. It is very easy for employees to put the minimal efforts.

If you give an employee something to sell, and you give the employee both a salary and incentive, here is what happens.

If Employee A is lazy, he will only shoot for the salary. When a customer comes close, he does not go greet. If a customer asks a question, he points the customer's to another competitor's stall. If a customer leaves, he does not say "come again". In the end, he gets the paycheck. When you let him go, he collects his severence and leaves happily.

You don't want this person.

You want someone with minimal of aspiration, honesty, and hardworking.

Question asked by

u/plutopat

Date

June 13, 2020, 2:40:40 PM

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